Vince Kellen - Articles, Papers & Presentations Given – Full List
Articles
The Great Stagnation in IT. Business-IT
Strategies; Business Technology Trends & Impacts. Cutter
Consortium. May 11, 2011.
How Cloud 2.0
Offers a Way Out of Silicon's Limits. Business Technology
Trends & Impacts; Business Intelligence; Business-IT Strategies; Enterprise
Architecture. Cutter Consortium. May 5, 2011.
Rebooters Versus Doubters: Debate Affects Our Minds. Business Technology Trends & Impacts. Cutter
Consortium. April 7, 2011.
12 Steps Toward Confident Excellence. Business-IT
Strategies. Cutter Consortium. April 6, 2011.
Peering into the Future of IT and Education. Business Technology Trends & Impacts. Cutter
Consortium. March 24, 2011.
Opaque
Advantage: Murky Awareness of a Firm's Secret Sauce. Business-IT
Strategies. Cutter Consortium. March 23, 2011.
Move Forward
by Building Bridges to the Past. Business-IT Strategies;
Innovation. Cutter Consortium. February 9, 2011.
Why the CIO
Needs to Help Fix the Customer Experience. Business-IT
Strategies. Cutter Consortium. January 19,
2011.
Is There
Something Happening Here? (Yes, and It’s About Control). Business
Technology Trends & Impacts; Business-IT Strategies; Enterprise
Architecture; Business Intelligence, Cutter Consortium. January 13,
2011.
Job Outlook
for 2011: Hang onto Your Talent. Business Technology Trends
& Impacts; Business-IT Strategies; Sourcing & Vendor Relationships;
Enterprise Risk Management & Governance. Cutter
Consortium. January 6, 2011.
The New Pork
Belly: Buying, Selling Commodity Computing Units. Business Technology Trends
& Impacts; Business Intelligence; Enterprise Architecture. Cutter Consortium. December 9, 2010.
How Does IT's Evolution Include Our Own? Business-IT
Strategies. Cutter Consortium. November 24,
2010.
Speciation and the Mobile Usability Wars. Business
Technology Trends & Impacts. Cutter Consortium.
November 11, 2010.
Bold Advice
for IT Leaders: Avoid Quiet Servitude. Business Technology Trends
& Impacts; Business-IT Strategies. Cutter
Consortium. October 7, 2010.
The Wisdom of Reducing Barriers for Novices. Business-IT Strategies. Cutter Consortium.
Business-IT Strategies. October 6, 2010.
Deep in the Heart of ITIL. Business-IT
Strategies. Cutter Consortium. October 1, 2010.
Social Media
Monitoring: More than Just Casual. Cutter Benchmark Review.
Cutter Consortium. Vol. 10 No.
10.October 1, 2010.
Should You
Hire an IT Specialist or Generalist?. Business-IT Strategies. Cutter Consortium.
September 8, 2010.
This is the
End. Business Technology Trends & Impacts. Cutter Consortium. September 2, 2010.
The Big Shift, the Big Gap, and the Big Rip. Business Technology Trends & Impacts; Enterprise Risk
Management & Governance. Cutter Consortium.
August 19, 2010.
The Dual Condition of Data-Driven Decision Making. Agile Project Management. Cutter
Consortium. August 19, 2010.
Semantics,
Pragmatics, Outsourcing Shape 'Net's Future: Part II. Business
Technology Trends & Impacts; Business Intelligence. Cutter Consortium. July 15, 2010.
In Transition to Cloud, Future May Turn Inside-Out.Business-IT
Strategies; Business Technology Trends & Impacts; Business Intelligence;
Innovation. Cutter Consortium. July 14, 2010.
Semantics,
Pragmatics, Outsourcing Shape 'Net's Future: Part I. Business Technology Trends
& Impacts; Business Intelligence. Cutter Consortium.
July 1, 2010.
Strategic
Technology Is an Oxymoron. Business-IT Strategies. Cutter Consortium. May 12, 2010.
Thoughts on a
Project-Volatility Metric: Part III -- The V2 Metric. Agile
Project Management Executive Update. Cutter
Consortium. Vol. 11. No. 8.
May 7, 2010.
The
Truck-Sized Hole the iPad Fills.
Business Technology Trends & Impacts; Innovation. Cutter Consortium. April 29, 2010.
The Soft Spot
in Improving IT: Performance Reviews. Business-IT Strategies.
Cutter Consortium. April 28, 2010.
Breaking it Down to Avoid a Breakup: Estimating vs. Decomposing.
Business-IT Strategies; Agile Project Management. Cutter Consortium. April 7, 2010.
High-Octane
IT: Shades of Formula One, NASCAR. Business Technology Trends
& Impacts; Business-IT Strategies. Cutter
Consortium. March 25, 2010.
Stewardship, Not Ownership. Business-IT
Strategies; Business Intelligence. Cutter Consortium.
March 17, 2010.
Prediction: 5
Billion Mobile Phone Users Can't Be Wrong. Business
Technology Trends & Impacts. Cutter Consortium.
Feb 25, 2010.
Coping with Volatility. Business
Technology Trends & Impacts; Enterprise Risk Management & Governance.
Cutter Consortium. February 11, 2010.
As
Productivity Improves, Gain Includes Pain. Business-IT
Strategies; Business Technology Trends & Impacts. Cutter
Consortium. February 3, 2010.
Heroic
Leadership Creates Perpetual Silos. Business-IT Strategies.
Cutter Consortium. January 6, 2010.
The Great
Recession Fallout: Will CIOs Be Elevated or Exterminated?.
Cutter IT Journal. Cutter
Consortium. Vol 23. No. 1. January 1, 2010.
Trends and Anti-Trends for 2010. Business
Technology Trends & Impacts. Cutter Consortium.
December 17, 2009.
Moral Agility
Is Key to Weathering Storms. Innovation. Cutter Consortium. December 10, 2009.
Who Likes the
Status Quo? Not Those Seeking Excellence! Business Technology
Trends & Impacts; Innovation. Cutter Consortium.
November 25, 2009.
Software's
Easy; Wetware's Hard. Business-IT Strategies. Cutter Consortium. November 18, 2009.
Is the Time
Right for e-Books? Business Technology Trends & Impacts.
Cutter Consortium. November 12, 2009.
Flash! My Idea for an XML Blender.Business
Technology Trends & Impacts; Business Intelligence. Cutter Consortium.
November 5, 2009.
Why a
Top-Down Approach Leads to Death by Dogma.
Business Technology Trends & Impacts; Enterprise
Architecture. Cutter Consortium. September 24,
2009.
IT Strategies for Rising Markets. Business-IT
Strategies; Business Technology Trends & Impacts. Cutter
Consortium. September 16, 2009.
Density of
Information Frustrates Capacity Planning. Business-IT
Strategies. August 19, 2009.
Apple,
Google, Microsoft Vie on Competitive Killing Grounds. Business Technology Trends
& Impacts. Cutter Consortium. August 13,
2009.
Learning to Wield the Strategic Sword. Cutter
Edge. Cutter Consortium. August 11, 2009.
The Future of
Nostalgia: Staying Alive Digitally. Business Technology
Trends & Impacts. Cutter Consortium. June
25, 2009.
Lord of Their
Ring: One to Rule Them All. Business-IT Strategies. Cutter Consortium. July 15, 2009.
Finally! Cut,
Copy, Paste, and Search on iPhone. Business Technology Trends
& Impacts. Cutter Consortium. July 9, 2009.
On-the-Cheap
Insourcing Frustrates Outsourcing. Business-IT Strategies;
Sourcing & Vendor Relationships; Enterprise Risk Management &
Governance. June 24, 2009.
Economic
Crunch Offers Agile, Enduring Lessons. Business-IT
Strategies. Cutter Consortium. May 27, 2009.
Now's the Time to Take on BPR Tiger Again. Cutter Edge. Cutter Consortium.
April 28, 2009.
My Body, My
System. Business-IT Strategies. Cutter
Consortium. April 15, 2009.
In Today's
Economic Jungle, Time to Take on BPR Tiger Again. Business
Technology Trends & Impacts; Business-IT Strategies. April 9, 2009.
With IT, You
Can't Just Horse Around. Business-IT Strategies. Cutter Consortium. April 1, 2009.
Where's the
Fire? Notions About Project Volatility. Cutter Edge. Cutter Consortium.
March 31, 2009.
Mutualism and
Competitive Advantage: Smart Trends in Intelligence Research. Business-IT Strategies. Cutter Consortium.
March 18, 2009.
iPhone Rocks, BlackBerry Rolls, but Usability Matters. Business Technology Trends & Impacts. Cutter
Consortium. March 12, 2009.
Thoughts on a
Project-Volatility Metric: Part II -- Putting the Metric to Use. Agile Project Management Executive Update. Cutter Consortium. Vol. 10. No. 4. March 3, 2009.
Ethics, Morality, Metrics, and Agility. Cutter
IT Journal. Vol 23. No. 3. Cutter
Consortium. March 1, 2009.
In a Down
Economy, Proceed Incrementally to Avoid Whipsaw Effect. Business
Technology Trends & Impacts; Enterprise Risk Management & Governance;
Business Intelligence. Cutter Consortium.
February 19, 2009.
Thoughts on a
Project-Volatility Metric: Part I -- Definitions and Assumptions. Agile Product and Project Management Executive Update. Cutter Consortium. Vol 10. No. 3. Febrary 18, 2009.
Rightplacing Puts Trust in the Right Place. Cutter Edge. Cutter Consortium.
February 17, 2009.
Choosing the Right Fight: Battling Metrics Glut. Cutter IT
Journal E-Mail Advisor. February 11, 2009.
Cutter
Council Missed Point in 'Cheaper, Better, Faster' Debate. Business
Technology Trends & Impacts; Business-IT Strategies; Innovation. Cutter Consortium. January 22, 2009.
When the Dust
Clears From an IT 'Battle,' Try an After-Action Review. Cutter IT Journal
E-Mail Advisor. Cutter Consortium. January 21, 2009.
Facing
Decimated Ranks? Rightplace Those Who Remain. Business-IT Strategies.
Cutter Consortium. January 21, 2009.
The Yin and Yang of Data-Driven Decision Making. Business Technology Trends & Impacts; Agile Project Management;
Business Intelligence. Cutter Consortium.
January 8, 2009.
Toward
Strategic Agility: Factoring the Human Mystery. Innovation.
Cutter Consortium. December 24, 2008.
For Balance,
Create Your Ideal Metrics Scorecard. Cutter Edge. Cutter Consortium. December 23, 2008.
Trends and Anti-Trends for 2009. Business
Technology Trends & Impacts; Business Intelligence; Enterprise Architecture;
Sourcing & Vendor Relationships; Business-IT Strategies. Cutter Consortium. Dec 11, 2008.
Fighting the Metrics Glut: Keep Your Eye on Mastering Strategic
Activities. Business-IT Strategies. Cutter Consortium. Vol. 11. No. 20. December 3, 2008.
Rightplacing: Situating an Employee to Push Productivity. Business-IT Strategies; Business Technology Trends & Impacts.
Cutter Consortium. November 26, 2008.
Virtualization,
Phase II: The Next Step in Data Center Automation. Business
Technology Trends & Impacts; Business Intelligence. Cutter Consortium. November 20, 2008.
Uplift in a
Down-Market: Transformational Leadership, Now!
Business-IT Strategies; Business Technology Trends
& Impacts. Cutter Consortium. November 19,
2008.
Weapons of
Mass Agility: Weighing the Human Factor. Innovation. Cutter Consortium. November 13, 2008.
After-Action Reviews in IT. Business-IT
Strategies. Cutter Consortium. November 1,
2008.
Cutting Costs
Versus Achieving Breakthrough Performance. Business-IT Strategies; Business Technology Trends & Impacts;
Business Intelligence. Cutter Consortium.
October 22, 2008.
Reading
Minds: Augmented Cognition Is Coming. Business Technology
Trends & Impacts; Innovation. Cutter Consortium.
October 16, 2008.
A 10-Point Plan to Focus IT on Your Customers. Business-IT Strategies; Business Technology Trends & Impacts;
Business Intelligence. Cutter Consortium.
September 24, 2008.
Investing in Enterprise Software. Cutter
Edge. Cutter Consortium. August 19, 2008.
IT Needs
Innovation in Management, Not Products. Innovation;
Business-IT Strategies. Cutter Consortium.
August 7, 2008.
It's Time to
Outsource E-Mail Management. Business Technology Trends &
Impacts; Sourcing & Vendor Relationships. Cutter
Consortium. August 1, 2008.
Organizational
Capital: Making the Relationships Work. Cutter Edge. Cutter Consortium. July 22, 2008.
Organizational
Capital: The Magic Elixir? Business-IT Strategies; Business
Technology Trends & Impacts. Cutter Consortium.
June 25, 2008.
The
Architecture of the Customer Experience, Part 6. Business-IT Strategies E-Mail
Advisory, Cutter Consortium, June 4, 2008.
Experience
Analysis and Design (EAD): Breaking Down and Recomposing the Architecture of
the Customer Experience. Business-IT Strategies Executive
Report, Cutter Consortium. June, 2008.
The Future of Competitive Advantage and Enteprise
Software. Cutter IT Journal. Vol.
21, No. 6. June 2008
The Transformation of the Enterprise Software Market. Opening Statement. Cutter IT Journal.
Vol 21.
No. 6. June 2008.
The
Architecture of the Customer Experience, Part 5. Business-IT Strategies E-Mail
Advisory, Cutter Consortium, May, 2008.
The
Architecture of the Customer Experience, Part 4. Business-IT Strategies E-Mail
Advisory, Cutter Consortium, April, 2008.
Building a Craft-Based IT Organization: A Case Study. Business-IT Strategies
Executive Report, Cutter Consortium. March 1, 2008.
The
Architecture of the Customer Experience, Part 3. Business-IT Strategies E-Mail
Advisory, Cutter Consortium, March, 2008.
Following the
Microsteps a Customer Takes. Cutter
Edge. Cutter Consortium. February 12, 2008.
The
Architecture of the Customer Experience, Part 2. Business-IT Strategies E-Mail
Advisory, Cutter Consortium, February, 2008.
The
Architecture of the Customer Experience, Part 1. Business-IT Strategies E-Mail
Advisory, Cutter Consortium, January, 2008.
From the
Horse's Mouth, Business-IT Strategies E-Mail Advisory, Cutter Consortium.
November, 2007.
Passion Inventories and Learning Plans. Business-IT
Strategies E-Mail Advisory, Cutter Consortium. October, 2007.
It's Time to
Move Beyond Listening, in "Listening to Your Customer or Not." Cutter Council Opinions, Cutter Consortium. Vol. 8. No. 9. September, 2007.
The State of
BI: An RV Parked in a Cul-De-Sac. Cutter Benchmark Review.
Cutter Consortium. September, 2007.
Web and
Enterprise 2.0: A Reasoned Perspective. Cutter Consortium,
Business Intelligence Executive Report. Vol 7. No.
5. June, 2007.
The Battle
Ready CIO: Skills CIOs Need, Cutter IT Journal, February, 2007.
CRM: The Next
Five Years. Opening Statement. Cutter
IT Journal. Vol. 19, No. 6. June 2006. Guest
Editor.
Web 2.0 and
CRM: Harnessing the Power of Collective Business Intelligence. Jump, Leslie & Kellen, Vince. Cutter
IT Journal. Vol. 19, No. 6. June 2006.
The Myth of the Mythical Business Case. Cutter
Executive Update. Vol. 9, No. 12. June, 2006.
Developing IT
Leaders, Business Technology Trends Executive Update. Cutter Consortium, May 1,
2006.
Visualization:
Show Me the Money, Business Technology Trends Executive Update. Vol. 7. Cutter Consortium. March 1,
2006.
Strategic
Agility: Beyond IT, Business Technology Trends, Executive Report. Cutter Consortium. March 1, 2006.
Death of the Firm, Business Technology Trends E-Mail Advisor.
Cutter Consortium. February 16, 2006.
Visualization in Search, Recognition and Inference, Business
Technology Trends Executive Update. Vol. 7. No. 3. Cutter Consortium. February
1, 2006.
Visualization and Its Discontents, Business Technology Trends
Executive Update. Vol. 7. No.
2. Cutter Consortium. January 30, 2006.
Business
performance management: have we gotten anywhere? Opening
statement as guest editor for Cutter IT Journal, March 2005.
(http://www.cutter.com/itjournal/index.html)
BPM: Out of
the darkness and into the light, Cutter IT Journal, March 2005.
The death of
the firm: the future of SOA, http://www.kellen.net/death_of_the_firm.htm.
Visualization
and Decision Making: Research Directions, IRMA 2004 International Conference,
New Orleans, LA, May 2004.
Business
Performance Measurement: At the Crossroads of Strategy, Decision-Making,
Learning and Information Visualization, February, 2003,
http://www.performance-measurement.net
CRM Measurement Frameworks. http://www.kellen.net/vk
and http://www.crmcommunity.com, March 2002.
Adaptive CRM, White paper, http://www.bluewolf.com, March 2001.
How to 'Do'
CRM without Spending Big Bucks, White paper, Blue Wolf, Inc., March 2001.
Advanced SQL
Server Topics, Borland Developers' Conference, Denver, CO, August 1998
Leveraging
SQL Server with Delphi, Borland Developers' Conference, Denver, CO, August 1998
Leveraging Interbase with Delphi, Borland Developers' Conference,
Nashville, TN, July 1997
Leveraging Interbase with Delphi, Borland Developers' Conference,
Nashville, TN, July 1997
SQL Server
and IIS Startup Problems, SQL Professional, Pinnacle Publishing, April, 1997
Managing the
Client/Consultant Relationship, Borland Conference Europe - London, April, 1997
Using Delphi
with SQL Server 6.0, Borland Developer's Conference, July,
1996.
Using Paradox as an Asynchronous Client and Server, Borland
Conference Europe - London, April, 1996.
Using Paradox as an Asynchronous Client and Server, Borland
International Conference, August, 1995.
Multi-User Issues in Paradox for Windows, Paradox Informant, June,
1993.
Building an
All-Dialog Box Interface in Paradox for DOS, Paradox Informant, May 1993.
Analyzing Data in Paradox for Windows, Proceedings of the Borland International Paradox Conference, June, 1992 and presentation.
Presentations
Project
Management Through Volatility Analysis. CIO and IT Security Forum. May 23, 2011. Ponte Vedra
Beach, FL
Experience
Analysis and Design. Campus Technology Summit 2011.
April 5, 2011. Weston, FL
Data Driven Decision Making – Beyond the Basics. Blackboard Higher Education Executive Symposium. Panelist. March 4, 2011. Washington, D.C.
Beyond
Usability: Experience Analysis and Design. March 3, 2011. Los Angeles, CA
Why IT Needs
Artistic Sensibilities. University of Kentucky CIO Lecture
Series. University of Kentuky.
November 5, 2010. Lexington, KY
Social Media Roundtable. Cutter
Consortium. Summit 2010. October 26, 2010.
A Strategic
Technology Plan for your Institution: Industry Best Practices and
Considerations for Non-IT Institutional Leaders. Blackboard Higher Education
Executive Symposium. Panelist. October 5, 2010.
Washington, D.C.
Thooughts on
Distance Learning. Blackboard Client Strategy Council.
September 30, 2010. Washington D.C.
Leveraging Technology and Process Improvement in Higher Education.
2010 Governor's Conference on Postsecondary Education.
September 13, 2010. Hebron, KY
Teaching and
Learning in the 21st Century. The Chronicle. September
9, 2010. Washington D.C.
The Fundamental State of Leadership. University
of Kentucky IT Leadership Development Program. July 23, 2010. Lexington
KT
The Future of Innovation and IT. The
Information Systems Executive Forum. University of
Michigan, Ross School of Business. June 25, 2010. Ann Arbor, MI
Project Volatility. University of Kentucky
CIO Lecture Series. University of Kentuky.
June 2, 2010. Lexington, KY
Future of the
CIO: Roadkill or Redemption. CIO
Value Studio. May 12, 2010. St. Augustine, FL
Hight Performance Computing and Governance. Campus technology Summit 2010. April 13, 2010. Phoenix, AZ
Boundaries, Social Capital and Cyberinfrastructure.
Cyberinfrastructure Days. University of Kentucky.
February 22, 2010. Lexington, KY
Web 2.0
Unraveled. University of Kentucky CIO Lecture Series. University of Kentuky. February
17, 2010. Lexington, KY
Don't
Downsize, RightPlace Instead. Cutter
Summit 2009. Cutter Consortium. May 5, 2009.
Transformational Leadership in Information Technology. CIO Executive Council. December 10, 2008. Webinar
A Flotilla of
Crafts: Organizing to Maximize IT. Educause 2008. Orlando, FL. October, 2008.
Passion Inventories and Learning Plans, Cutter Consortium.
Summit 2008. Cambridge, MA. May, 2008
Leadership and IT. The Dooley Group
leadership Learning Forum. Cantigny Park.
Wheaton, IL. April, 2008.
The New Mobile Office. Mobile and Wireless
Enterprise. Frost & Sullivan. Panelist and
Conference Advisory Board Member, March, 2008.
CRM: What's Next. Keynote. Oracle
CRM Community 2008 Spring Conference. Scottsdale, AZ. February, 2008.
The Future of Technology in Higher Education. Presentation to the President and Executive Staff, University of
Toledo. January, 2008.
IT Trends
Forecast: 2008. Panelist. Technology
Executives Club. Chicago, IL. December 2007.
Refocusing the IT Staff on Innovation. CIO
100 Symposium & Awards Ceremony. CIO Magazine. Carslbad,
CA. August, 2007.
Emerging
Trends in Business Information Visualization, DePaul School of CTI Silver
Seminar Series. Chicago, IL. May, 2007.
Pursuing Perfection: The Art and Paradox of Leadership. Panelist. Cutter Contortion Summit 2007.
Cambridge, MA. May, 2007
Managing Permanent Dynamism II: an Introspective Perspective.
The Dooley Group Leadership Learning Forum.
Gettysburg, PA. April, 2007.
Managing
Permanent Dynamism, The Dooley Group Leadership
Learning Forum, Chicago, IL. January, 2007.
Key strategies for developing the next generation of IT leaders,
Panelist. The CIO Agenda, 2006 and Beyond, CampIT, Chicago, IL. November 9, 2005.
Preparing for Tomorrow's Enterprise Architecture. Panelist. CIO | 07 - The Year Ahead.
CIO Executive Council/CIO.com. Phoenix, AZ. November
5, 2006.
Emerging Trends
in Business Information Visualization, DePaul CTI Silver Anniversary Lecture
Series. Chicago, IL. March 2005.
Creating the
World-Class IT Organization: the CIO Multi-Year Agenda, Panelist, 33rd CampIT Expo, Rosemont, IL, November, 2004.
Portfolio
Management: Theory versus Practice, keynote presentation, Technology Executives
Club, IT Management Trends Seminar, Chicago, IL, November 2004.
Operational Excellence in IT. SIMposium
2004, Chicago, IL, September, 2004.
Web Services
- The Next Generation, Panelist, Technology Executives Club Quarterly Midwest
Symposium, Chicago, IL, September, 2004.
The Four Ages
of DRP, Illinois CIO Exchange, Higher Education Special Interest Group,
Chicago, IL, June 2004.
CRM and
Student Life Cycle Management, PeopleSoft Leadership Summit, Las Vegas, NV, May
2004.
Innovate well
or die: How to listen to the right customers, Hitachi Data Systems, Product
Development Teams Conference, Palm Springs, CA, December,
2003.
Practical Issues with Portals, Presentation. University of
the Free State, Bloemfontein, South Africa, May, 2003
The Social Nature of Knowledge, Presentation. University of
the Free State, Bloemfontein, South Africa, May, 2003
The Customer
Experience Space, Presentation. University of the Free State, Bloemfontien, South Africa, May, 2003
CRM at the
Edge of Chaos, DePaul University Business and Technology Forum, Chicago, IL,
June, 2002.
CRM in a Down Market. Taped presentation,
DePaul University, Alumni Relations Web Site and http://www.kellen.net.
September 2002
The Ascent of
the Internet: From Transactions to Interactions to Knowledge, The Society of the Plastics Industry, St. Petersburg, FL,
May 2001
E-Marketing
and the Time Dimension, Wisconsin Direct Marketing Association, Annual
Conference, Milwaukee, WI, May, 2001.
CRM as a Strategic Focus, Delano/Gartner conference, Chicago, IL,
February 2001.
Managing Customer Interactions, Frost & Sullivan, Profiting
from E-Commerce Strategies Conference, Phoenix, AZ, December 2000.
How Wireless
Technology Will Transform Human Tribes and Create Business Value, Arizona
Enterprise Network, Phoenix, AZ, October 2000.
Excellence in
Personalization, Evolution 2000, Milwaukee, WI, September 2000.
The Future of
Customer Service, Keynote
presentation, RightNow Technologies
User Conference, Bozeman MT, August 2000.
Targeted eMarketing and eSelling, Wisconsin e-Business Executives Forum, Milwaukee,
WI, July, 2000.
Online
Behavioral Tracking: Using Customer Behavior To Help
You Sell and Market More Effectively, Milwaukee Business Journal, July, 2000.
Driving
Targeted Traffic to Your Web Site, Madison Symposium on e-Commerce, Sales &
Marketing Executives of Madison and American Marketing Association Panel
Discussion, Madison, WI, May 2000
Customer-Centric eBusiness, Onyx Software
Worldwide Customer Conference, Orlando, FL, May 2000.
Why CRM Now?
Madison IT Executive Roundtable, Madison, WI, April, 2000
The Future of
the Internet: CRM, Knowledge and Power, Midwest Computing Conference,
Whitewater, WI, April, 2000.
The Future of
the Internet: CRM, Knowledge and Power, Loyola University, MBA program,
Chicago, IL, January, 2000.
Bricks and
Mortars and Dot COMS: An Industry Roundtable, DePaul University Institute for
E-Commerce, Chicago, IL, December, 1999.
E-Commerce
Technology Curriculum: An Industry Perspective, Association for Information
Systems, Milwaukee, WI, August, 1999.
Collision of
Spaces: How the Internet is Affecting Companies' Executives, Irish Software
Association Convention keynote presentation, Dublin Ireland, May 1999
Building
Quality Applications on Time and Within Budget, BorCON98, London, October, 1998
Advanced SQL
Server Topics, DerEntwinckler Conference, Frankfurt,
Germany, September, 1998
Leveraging
SQL Server with Delphi, DerEntwinckler Conference,
Frankfurt, Germany, September, 1998
Leveraging
SQL Server with Delphi, DerEntwinckler Conference,
Frankfurt, Germany, August, 1997
Leveraging
SQL Server with Delphi, Borland Developers' Conference, Nashville TN, July, 1997
Using Delphi
and SQL Server, Borland Conference Europe - London, April, 1997
Developing
AS/400 Applications with Delphi 2.0, OMNI User Group, November, 1996
The Future of
Strategic Systems, Guest lecture, DePaul University, Computer Science Master's
Program, November, 1996
Creating Custom Toolbars in Paradox 7.0, Borland Developer's
Conference. July, 1996.
Using Delphi as in Asynchronous Client-Server Environment.
Borland Conference, Europe - London, April, 1996.
Custom
Toolbars in Paradox for Windows 95 Borland International Conference, August,
1995.
Estimating
and Tracking Software Projects, Borland International Conference, August, 1995.
Estimating and Tracking Software Projects. Independent
Computer Consultants Association National Conference, Chicago, August, 1995.
Custom
Toolbars in Paradox for Windows, "Estimating and Tracking Software
Projects," Borland International Conference, August, 1994.
Estimating and
Tracking Software Projects, Borland International Conference, August, 1994.
Estimating Software Projects, Proceedings of the Borland
Developers' Conference, June 1993 and presentation.
Forms: Just Say No!, Proceedings of the Borland Developers' Conference, June 1993 and presentation.
Analyzing Data in Paradox for Windows, Proceedings of the Borland
International Paradox Conference, June, 1992 and presentation.
Case Study,
PC Software Tracking System, Data Based Advisor, September, 1991. Based on a June 1991 presentation at the Borland International
Paradox Conference which won the conference's Best Case Study award.
Managing End-User Application Development, Proceedings of the Borland International Paradox Conference, June 1991 and presentation.
Peer
Reviewed Papers
Facilitating Conditional Probability Problems with Visuals. Kellen, V., Chan, S. & Fang, Xiaowen. HCI
International 2007 Conference Proceedings. Beijing, China. July, 2007.
Individual Differences in Spatial Ability and the Visualization of
Conditional Probabilities, Kellen, Vince; Chan, Susy
& Fang, Xiaowen. Proceedings of the Twelfth
Americas Conference on Information Systems, AMCIS, 2006. Acapulco,
Mexico August 2006.
Visualization
and Bayesian Inference, Proceedings of the Eleventh Americas Conference on
Information Systems, AMCIS 2005, March 2005 (conference in August, 2005).
Omaha, NE.
Complexity, Fragmentation, Uncertainty and Emergence in CRM,
co-author with Keith Stefanczyk, Emergence, Vol. 4
No. 4, 39-50, 2002.
Adopting Web Services for B2B e-Collaboration: Research Directions, Chan, Susy, Kellen, Vince and Nair, Chitra. 2004 IRMA International Conference, New Orleans, LA, May 2004.
Delphi 2: A
Developer's Guide, M&T Books, 1996, 800 pages. Co-author
with Bill Todd. Contributed 400 pages.
Delphi: A
Developer’s Guide, M&T Books, 1995, 800 pages. Co-author
with Bill Todd and others. Contributed 400 pages.
Creating Paradox for Windows Applications, New Riders/Prentice Hall,
1994, Co-author with Bill Todd.
Paradox for Windows Power Programming, Que Books/Prentice Hall, 1993, lead author and editor. Contributed 550 pages.
Book Chapters
Web Services and B2B Interactions, Chan, Susy
& Kellen, Vince. In Encyclopedia of E-commerce, E-government and
Mobile Commerce, Edited by Mehdi Khosrow-Pour. Idea Group Publishing. 2006.
System Development Methodologies for Web Enabled E-Business: A Customization Paradigm, co-author with Linda V. Knight, Ph.D. and Theresa A. Steinbach, September 2001. Architectural Issues of Web-Enabled Electronic Business, Idea Group Publishing. 2002.
Blogs
The New Pork
Belly: Buying, Selling Commodity Computing Units. 1/25/2011
Wikileaks to
Strongly Impact Global Diplomacy. 12/15/2010
Accidents and Incidents on the Road to the Cloud? 9/7/2010
The Net is not
making us dumber. We are. 6/6/2010
Breaking It
Down to Avoid a Breakup: Estimating vs. Decomposing. 5/18/2010.
Politics, culture, convergent evolution and the iPad.
4/16/2010
Echolalia: The
CIO is Dead! Long Live the CIO! 4/7/2010
Is
overconfidence a necessary part of IT? 2/22/2010
IT Strategies for Rising Markets.11/3/2009
Toxic Leaders and Personal Simplicity. 9/3/2009
Closing the Toxic Leadership Gap. 7/4/2009
IT Trends and Antitrends for 2009. 12/4/2008
IT-Enabled
Synchronous Psychosis? 11/21/2008
A Direct-To-Citizen Presidency? 11/12/2008
Don’t Downsize.
Rightplace Instead.10/8/2008
Attack! Attack!
Attack! IT Strategies for a Down Market. 9/17/2008
The Mainframe Cometh. 6/27/2008
The Fourth Age. 6/7/2008.
My Killer Architecture Team. 5/19/2008
The Parable of the Bike Race. 4/25/2008
A Disparity of Clarity. 2/27/2008
Choking on 'One Throat to Choke.' 2/6/2008
Woeful Knowledge Management. 12/21/2007.
Handmaidens. 11/27/2007
Godzilla vs. King Kong. 10/17/2007
Insidious Knowledge. 10/4/2007.
Lucky Teams and Self-Aware Leaders. 9/24/2007
Hypotheses 1: Expert Teams = Agile Teams. 8/4/2007
Content Doesn't Matter. 3/13/2008
Capitalism 101. 2/3/2008
ThemTube. 12/23/2007
Vicious Change. 12/8/2007
When the Going Gets Tough. 11/15/2007
Wii and Me. 10/26/2007
No More Secrets. 9/25/2007
Can Open Innovation Create a Masterpiece? 9/4/2007
Leadership Pillow Talk. 7/26/2007
Obsessive Excellence. 5/28/2007
Sweaty Innovation. 5/18/2007
Faster, Faster, Faster! Until the Thrill of Speed Overcomes the Fear of Death! 5/6/2007
Death March. 4/28/2007
Size Matters. 4/27/2007
Google Sneezes! 26 Startups Die! 4/6/2007
Pig Poop and CIO Pay. 4/2/2007
Web Services: Kiss the Pig. 3/17/2007
Time to Disrupt Disruptive Technology. 2/28/2007
Inside the Management Blender. 1/21/2007
Tail Wags Dog. 1/7/2007
The Singularity is Here. 1/19/2007