Vince Kellen Background

Vince Kellen is a Senior Consultant with leading IT industry think-tank, Cutter Consortium, where he writes, speaks and advises organizations on business and IT strategy, IT organizational development and IT trends. Vince was formerly the Vice President for Information Services (CIO) at DePaul University and he pioneered the use of CRM and enterprise architecture to improve the student experience. This work won him CIO Magazine’s coveted Top 100 award in 2007. Prior to joining DePaul, Kellen held a variety of roles in IT. He was a principal with Blue Wolf, Inc., a company focused on wireless and CRM strategies. Kellen held two positions with Scient, an e-commerce technology consulting firm. As vice president of Customer Knowledge Management and Analytics in the Scient CRM service line, he managed the company’s overall customer knowledge management and analytics resources. He also was the product manager for Scient’s flagship strategic offering, Customer Experience Management (CXM), where he sponsored the initiative and provided leadership to several teams to help define, refine, sell and deliver CXM to Fortune 500 clients.

Kellen was a partner and CRM practice leader at USWeb/CKS, where he advised large- and mid- sized companies on better ways to manage technology and business strategy. He helped clients establish successful enterprise-wide CRM, knowledge management and customer data warehousing strategies and directed the design and implementation of technology solutions for a variety of Fortune 500 clients, including 20th Century Fox, Exxon/Mobile, General Mills, SC Johnson, National Airlines, Appleton Paper, Arthur J. Gallagher Insurance and DePaul University.

A national and international speaker on CRM, the Internet and technology issues, Kellen has authored four books on database technology and numerous articles on IT related topics. Vince’s holds a master’s degree from DePaul’s School of Computer Science, Telecommunications and Information Systems (CTI) and is currently completing his Ph.D. in Computer Science at DePaul.

Kellen was also a faculty member in DePaul’s graduate program in E-Commerce program from 1998 to 2008, which was one of the nation’s first graduate programs concentrating on e-commerce, and helped design the program’s curriculum. His teaching and research areas include information visualization, enterprise architecture and CRM technologies