Vince Kellen Background
Vince
Kellen is Vice President for Information Services (CIO) at DePaul University. He offers strategic vision to a staff of 160 employees in all areas of IT
including architecture, web services, data warehousing, network and data center
operations, academic computing, information security, human-computer
interaction and creative design in web and print media. He also provides
leadership to the teams managing DePaul’s PeopleSoft enterprise information
system and DePaul’s learning management platform, Blackboard.
Prior to joining DePaul, Kellen held a variety of roles in IT.
He was a principal with Blue Wolf, Inc., a company focused on wireless and CRM
strategies. Kellen held two positions with Scient, an e-commerce technology consulting
firm. As vice president of Customer Knowledge Management and Analytics in the
Scient CRM service line, he managed the company’s overall customer knowledge
management and analytics resources. He also was the product manager for
Scient’s flagship strategic offering, Customer Experience Management (CXM),
where he sponsored the initiative and provided leadership to several teams to
help define, refine, sell and deliver CXM to Fortune 500 clients.
Kellen was a partner and CRM practice leader at USWeb/CKS,
where he advised large- and mid- sized companies on better ways to manage
technology and business strategy. He helped clients establish successful
enterprise-wide CRM, knowledge management and customer data warehousing
strategies and directed the design and implementation of technology solutions
for a variety of Fortune 500 clients, including 20th Century Fox, Exxon/Mobile,
General Mills, SC Johnson, National Airlines, Appleton Paper, Arthur J.
Gallagher Insurance and DePaul University.
A national and international speaker on CRM, the Internet and
technology issues, Kellen has authored four books on database technology and
numerous articles on IT related topics. Vince’s holds a master’s degree from
DePaul’s School of Computer Science, Telecommunications and Information Systems
(CTI) and is currently completing his Ph.D. in Computer Science at DePaul.
In addition to his role as vice president, Kellen currently is
a faculty member in DePaul’s graduate program in E-Commerce program, one of the
nation’s first graduate programs concentrating on e-commerce, and helped design
the program’s curriculum. His teaching and research areas include information
visualization, enterprise architecture and CRM technologies