Vince Kellen Background

Vince Kellen is Vice President for Information Services (CIO) at DePaul University. He offers strategic vision to a staff of 160 employees in all areas of IT including architecture, web services, data warehousing, network and data center operations, academic computing, information security, human-computer interaction and creative design in web and print media.  He also provides leadership to the teams managing DePaul’s PeopleSoft enterprise information system and DePaul’s learning management platform, Blackboard.

Prior to joining DePaul, Kellen held a variety of roles in IT. He was a principal with Blue Wolf, Inc., a company focused on wireless and CRM strategies. Kellen held two positions with Scient, an e-commerce technology consulting firm. As vice president of Customer Knowledge Management and Analytics in the Scient CRM service line, he managed the company’s overall customer knowledge management and analytics resources. He also was the product manager for Scient’s flagship strategic offering, Customer Experience Management (CXM), where he sponsored the initiative and provided leadership to several teams to help define, refine, sell and deliver CXM to Fortune 500 clients.

Kellen was a partner and CRM practice leader at USWeb/CKS, where he advised large- and mid- sized companies on better ways to manage technology and business strategy. He helped clients establish successful enterprise-wide CRM, knowledge management and customer data warehousing strategies and directed the design and implementation of technology solutions for a variety of Fortune 500 clients, including 20th Century Fox, Exxon/Mobile, General Mills, SC Johnson, National Airlines, Appleton Paper, Arthur J. Gallagher Insurance and DePaul University.

A national and international speaker on CRM, the Internet and technology issues, Kellen has authored four books on database technology and numerous articles on IT related topics. Vince’s holds a master’s degree from DePaul’s School of Computer Science, Telecommunications and Information Systems (CTI) and is currently completing his Ph.D. in Computer Science at DePaul.

In addition to his role as vice president, Kellen currently is a faculty member in DePaul’s graduate program in E-Commerce program, one of the nation’s first graduate programs concentrating on e-commerce, and helped design the program’s curriculum. His teaching and research areas include information visualization, enterprise architecture and CRM technologies